Shipping & Tracking
We truly believe that only a good customer service will take our business further in the future. With this core believe, we committed ourselves to provide our highest quality of customer service and order fulfillment to you. We will process all in stock item purchases for shipping within 2-3 business days (Monday to Friday) , unless otherwise which we communicate with you via email. For custom/handmade or pre-order fashion jewelry, it may take longer time as time is required to produce the items.
When your order ships, we will email you a shipping confirmation with tracking information. You may also login to your account and check on your orders status for the tracking number. To track your package, please refer to the below.
International Express Shipment Tracking
If you have opted for express delivery, you should expect a delivery from us within the 3 to 5 business days depending on location. Our express deliveries is handled by established with proven track record courier company which is FedEx and DHL.
For FedEx shipment please visit:- http://www.fedex.com/Tracking
For DHL shipment please visit:- http://www.dhl.com/en/express/tracking.html
EMS** - For express shipment Singapore please visit:- http://www.speedpost.com.sg/
** Due to Customs clearance issue, all express shipment to Singapore will be using EMS service. EMS will takes about 4/5 working days.
International Normal Registered Airmail Shipment Tracking
Package sent using Registered Airmail will be delivered by your own country official postal service. Example: USPS, Canada Post, Ceska Post, UK Royal Mail, Australia Post, etc. Please allow up to 3 to 5 working days before you can see results in your country postal service system tracking. All Registered airmail will require a transit time of 2 to 3 weeks before its reach your address. Transit time varies across country and locations.
We have engaged with 2 separate registered airmail company namely Singapore Post and DHL eCommerce solutions.
Singapore Post Package Tracking:-
All Singapore Post tracking number will begin with the letter "LN" or "RQ" and end with "SG". Example: LN123456789SG, RQ123456789SG.
You may track the package status through your own country postal service website or just visit our Singapore Post website at http://www.singpost.com/
DHL eCommerce Package Tracking:-
DHL eCommerce or previous known as DHL Global Mail package tracking number will begin with the letter "MYAFO". Example: MYAFO123456789SG.
You may track the package status by visiting DHL website at http://webtrack.dhlglobalmail.com/
Below are some of the tracking result captured from DHL eCommerce and various postal service around the world.